What counts as one consultation?
One discussion with your chosen doctor about one registered child’s health concern, through messages or a call on Telegram, Messenger or Viber.
It includes your explanation, relevant photos or test results, the doctor’s questions and advice. Multiple messages, or switching from messages to a call about the same concern, do not count as separate consultations.
Clarification of the advice is part of that consultation. A new concern, a new assessment because symptoms have changed, or another child’s concern counts separately. A consultation finishes when the doctor provides advice and next steps. Unanswered calls and messages do not count.
Service hours and response times
WeekdaysMon–Fri · 10am–6pm2 consultations per child, per day
WeekendsSat–Sun · 12 noon–3pmNo limit on consultation count
Ulaanbaatar time · During these hours: message response within 1 hour; missed-call callback within 15 minutes.
These are response commitments during service hours, not a promise that the consultation will be completed in that time. If the situation may be an emergency, seek immediate care.
After-hours calls and the additional fee
Available only with an active 1-, 3- or 6-month subscription, subject to doctor availability. See your chosen doctor’s package for the additional fee.
The fee applies only if the doctor immediately answers your call and provides a consultation. The doctor confirms the charge before proceeding.
No fee for unanswered calls, a brief answer saying the doctor is unavailable, or delayed replies to messages sent during service hours. After-hours messages and missed calls do not carry the usual response commitments. After-hours availability is not guaranteed.
What is included and excluded?
Included: remote consultation, explanation of existing test results and reports within the doctor’s specialty, child-health advice, follow-up guidance and recommended next steps, including when an in-person assessment is needed.
Ongoing subscriptions with a specific doctor include one free in-person examination per child each month. Arrange the appointment with your doctor. This benefit is not included in a one-time consultation or Facebook group membership.
Not included: emergency care, continuous monitoring, prescriptions, procedures, laboratory tests or guaranteed hospital admission or priority access. Remote advice has limitations; your doctor may recommend additional in-person care.
Send your registration details and payment screenshot to your doctor. Mongol Doctor confirms the company payment and records your subscription dates.